We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
We have laid our Annual Report and Accounts for the year 2019-20 before the Scottish Parliament.
2019-20 highlights include:
We laid 34 decisions before the Scottish Parliament this month. For more information, please click on the link below.
The Independent National Whistleblowing Officer (INWO) service for the NHS in Scotland will start in full on 1 April 2021. This has been agreed by the Scottish Government and the Scottish Public Services Ombudsman (SPSO), who will take on the new role of INWO.
The SPSO shared (draft) National Whistleblowing Standards in January 2020 for implementation by July but the impact of COVID-19 on health services meant that the original date had to be postponed. The Standards set out high level principles and a detailed procedure for investigating concerns.
Our Scottish Welfare Fund service is now also offering independent reviews of the newly available Self-Isolation Support Grants.
Please note that applications are now closed.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are currently recruiting for two Improvement, Standards and Engagement Team Assistants.
Further details and how to apply can be found here.
We laid 52 decisions before the Scottish Parliament this month. For more information, please click on the link below.
We laid 36 decisions before the Scottish Parliament this month. For more information, please click on the link below.
Download the Ombudsman's overview (PDF, 286KB) or read it online (link is external). Media enquiries can be made by email or via our online form.