Disclaimer and Privacy Policy

Disclaimer

We try to ensure that the information published on the SPSO website is up-to-date and accurate. However, this information does not constitute legal or professional advice and the SPSO cannot accept any liability for actions arising from its use. The SPSO cannot be held responsible for the contents or accuracy of any pages referenced by an external link. External links are provided to assist visitors to the SPSO website and the inclusion of a link does not imply that the SPSO endorses or has approved the linked site.

Privacy Statement

Any personal data collected through this website will processed in accordance with the Data Protection Act 1998. In line with this Act, the SPSO is committed to protecting your privacy and only using any data you give us for its intended purpose and in accordance with this Act and also the Scottish Public Services Ombudsman Act 2002. Any personal data you provide in completing an online form or signing up for our e-newsletter will only be used for that purpose and will be processed in accordance with the Data Protection Act. Our list of e-newsletter subscribers is password protected to prevent unsolicited emails from being sent to people on the list and details will not be passed on to third parties.

If you use the site to tell us about a complaint you wish to make about a listed authority, we will use your information in accordance with our complaints handling policy. In most cases this involves us advising the authority in question that you have made a complaint. If you would prefer us not to do this, please let us know.

Traffic monitoring

General traffic data is collected via the SPSO website. Any statistics produced are based on aggregated data from which no details of any individual visitor can be traced. The SPSO site does not automatically capture or store personal data from visitors to the site other than to record session information such as the most popular pages visited and the nature of the browser used. This information is used only for the administration of the site system and in the compilation of general statistics used by the SPSO to assess the use of the site.

Cookies

The SPSO website does not use tracking devices such as cookies which access and utilise information stored on a computer user's terminal equipment.
The Interactive Advertising Bureau (IAB) provides detailed information about cookies and tells you how to remove cookies from your browser.

If you have any questions, please contact our communications team on 0131 240 8849.

Updated on 17 August 2011