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Easter office closure

Please note that our office will be closed for the Easter holidays from 5pm on Thursday 9 April to 10am until Tuesday 14 April 2020.


COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries relating to complaints. However, our Scottish Welfare Fund review service is still available by telephone. Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

SPSO Policies

This page contains SPSO handbooks. Information below each link tells you the contents for each handbook.

Please contact us to request these documents in another format.

Information Governance (PDF 1.26MB) (under review)

  1. SPSO Records Management Plan
  2. SPSO Records Management Policy
  3. SPSO Business Classification Scheme
  4. SPSO Retention and Disposal Policy
  5. SPSO Clear Desk and Screen Policy
  6. SPSO Protective Marking System
  7. SPSO Managing Personal Data
  8. SPSO Complying with Information Legislation
  9. SPSO Records Management and Security Guidance: sharing information off-network and out-of-office
  10. SPSO Data Protection Policy and Procedure

(Due for review August 2020)

Governance and Risk Management (PDF, 885KB)

  1. Governance and Risk Overview
  2. Scheme of Internal Control
  3. Governance Reporting Arrangements
  4. Scheme of Delegation - available on our website (PDF, 172KB)
  5. Code of Professional Conduct (incorporating the Register of Interests)
  6. Whistleblowing Policy
  7. Anti-Fraud Policy
  8. Risk Management and Incident Reporting Policy

Finance (PDF, 725KB)

  1. Travel and Expenses Policy
  2. Gifts and Hospitality
  3. Procurement Policy
  4. Procurement Procedure
  5. Finance Processing Procedures
  6. Finance Policy on Fixed Assets

Business Continuity Plan (PDF, 1.56MB)

  1. Business Continuity Policy
  2. Incident Response Plan
  3. Disruption to work

Bridgeside House - Health, Safety and Security (PDF, 810KB)

  1. Health and Safety Policy 
  2. Personal Safety
  3. Hazardous products, PPE, Biohazards, Evidence Handling and Blood-Borne Viruses (BBVs)
  4. Accident Reporting and First Aid
  5. Security, Visitor Room and Panic Alarm Procedures
  6. Fire Procedure

Mental Health and Wellbeing Framework (PDF, 521KB)

  1. Introduction
  2. Mental Health in the Workplace
  3. Why do we need this framework?
  4. Framework Structue
  5. Strategic Action Plan
  6. Measuring, Reviewing and Reporting the Framework

Updated: October 30, 2019