Scottish Public Services Ombudsman

Call us on 0800 377 7330

This page contains SPSO handbooks. Information below each link tells you the contents for each handbook.

Please contact us to request these documents in another format.

INFORMATION GOVERNANCE (PDF 306KB)

  1. SPSO Records Management Plan
  2. SPSO Records Management Policy
  3. SPSO Business Classification Scheme
  4. SPSO Retention and Disposal Policy
  5. SPSO Clear Desk and Screen Policy
  6. SPSO Protective Marking System
  7. SPSO Managing Personal Data
  8. SPSO Complying with Information Legislation
  9. SPSO Out of Office Records Management and Security

(Due for review April 2018)

GOVERNANCE, RISK AND FINANCE (PDF 729KB)

  1. Scheme of Control
  2. Scheme of Delegation
  3. Code of Processional Conduct (incorporating the Register of Interests)
  4. Whistleblowing Policy
  5. Anti-Fraud Policy
  6. Risk Management Policy
  7. Travel and Subsistence Expenses
  8. Gifts and Hospitality
  9. Procurement Policy
  10. Procurement Procedure
  11. Finance Processing Procedures
  12. Finance Policy on Fixed Assets

(Due for review Sept 2017)

BUSINESS CONTINUITY PLAN (PDF 361KB)

  1. Policy
  2. What to do in the event of a disaster
  • Annex 1 – Confidential Emergency contact details (not for publishing)
  • Annex 2 – Draft outline of initial press statement
  • Annex 3 – Media contacts
  • Annex 4 – Problem exception log (template)
  • Annex 5 – Telephone call chain message procedure
  • Annex 6 – Melville Street Floor Plans
  • Annex 7 – ICT System Doc (WorkPro)
  1. Specific disaster and failure scenarios

(Due for review November 2017)

HEALTH AND SAFETY (PDF 565KB)

  1. Health and Safety Policy
  2. Alcohol at Work
  3. No Smoking Policy
  4. Occupational Health
  5. Substance Abuse at Work Policy
  6. Personal Safety
  7. Pod/Panic Alarm Procedure
  8. Fire Procedure
  9. Biohazards, Evidence Handling and Blood-Borne Viruses (BVS)
  10. Accident Reporting and First Aid
  11. Manual Handling Guidance
  12. Driving at Work

(Due for Review September 2017)

Updated: August 9, 2017