COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

SPSO Policies

This page contains SPSO handbooks. Information below each link tells you the contents for each handbook.

Please contact us to request these documents in another format.

Information Governance (PDF 1.4MB) 

  1. Records Management Plan
  2. Records Management Policy
  3. Business Classification Scheme
  4. File Management Guidance
  5. Retention and Disposal Policy
  6. Information Sharing Policy
  7. Information Sharing - eRDM Connect
  8. Records Management and Security Guidance: sharing information off-network and out-of-office
  9. Clear Desk and Screen Policy
  10. Protective Marking System
  11. Complying with Information Legislation
  12. Data Protection Policy and Procedure
  13. Data Protection Impact assessments:  process and supplementary guidance
  14. Protocol for data security incidents 

Governance and Risk Management (PDF, 423KB)

  1. Governance and Risk Overview
  2. Scheme of Internal Control
  3. Governance Reporting Arrangements
  4. Scheme of Delegation - available on our website (PDF, 177KB)
  5. Code of Professional Conduct (incorporating the Register of Interests)
  6. Whistleblowing Policy
  7. Anti-Fraud Policy
  8. Risk Management and Incident Reporting Policy

Finance (PDF, 779KB)

  1. Travel and Expenses Policy
  2. Gifts and Hospitality
  3. Procurement Policy
  4. Procurement Procedure
  5. Finance Processing Procedures
  6. Finance Policy on Fixed Assets

Business Continuity Plan (PDF, 681KBB)

  1. Business Continuity Policy
  2. Incident Response Plan
  3. Disruption to work

Bridgeside House - Health, Safety and Security (PDF, 810KB)

  1. Health and Safety Policy 
  2. Personal Safety
  3. Hazardous products, PPE, Biohazards, Evidence Handling and Blood-Borne Viruses (BBVs)
  4. Accident Reporting and First Aid
  5. Security, Visitor Room and Panic Alarm Procedures
  6. Fire Procedure

Mental Health and Wellbeing Framework (PDF, 521KB)

  1. Introduction
  2. Mental Health in the Workplace
  3. Why do we need this framework?
  4. Framework Structue
  5. Strategic Action Plan
  6. Measuring, Reviewing and Reporting the Framework

Updated: April 20, 2021