COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

SPSO Policies

This page contains SPSO handbooks. Information below each link tells you the contents for each handbook.

Please contact us to request these documents in another format.

Information Governance (PDF 1.26MB) (under review)

  1. SPSO Records Management Plan
  2. SPSO Records Management Policy
  3. SPSO Business Classification Scheme
  4. SPSO Retention and Disposal Policy
  5. SPSO Clear Desk and Screen Policy
  6. SPSO Protective Marking System
  7. SPSO Managing Personal Data
  8. SPSO Complying with Information Legislation
  9. SPSO Records Management and Security Guidance: sharing information off-network and out-of-office
  10. SPSO Data Protection Policy and Procedure

(Due for review August 2020)

Governance and Risk Management (PDF, 885KB)

  1. Governance and Risk Overview
  2. Scheme of Internal Control
  3. Governance Reporting Arrangements
  4. Scheme of Delegation - available on our website (PDF, 177KB)
  5. Code of Professional Conduct (incorporating the Register of Interests)
  6. Whistleblowing Policy
  7. Anti-Fraud Policy
  8. Risk Management and Incident Reporting Policy

Finance (PDF, 779KB)

  1. Travel and Expenses Policy
  2. Gifts and Hospitality
  3. Procurement Policy
  4. Procurement Procedure
  5. Finance Processing Procedures
  6. Finance Policy on Fixed Assets

Business Continuity Plan (PDF, 1.56MB)

  1. Business Continuity Policy
  2. Incident Response Plan
  3. Disruption to work

Bridgeside House - Health, Safety and Security (PDF, 810KB)

  1. Health and Safety Policy 
  2. Personal Safety
  3. Hazardous products, PPE, Biohazards, Evidence Handling and Blood-Borne Viruses (BBVs)
  4. Accident Reporting and First Aid
  5. Security, Visitor Room and Panic Alarm Procedures
  6. Fire Procedure

Mental Health and Wellbeing Framework (PDF, 521KB)

  1. Introduction
  2. Mental Health in the Workplace
  3. Why do we need this framework?
  4. Framework Structue
  5. Strategic Action Plan
  6. Measuring, Reviewing and Reporting the Framework

Updated: August 24, 2020