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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

Our findings

We publish findings to share learning from complaints and inform improvement.

Investigation reports

In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online as an investigation report.

Decision reports

When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports.

Updated: December 19, 2018