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COVID-19 update

Please be aware that our office is currently not open to visitors and we are unable to take phone enquiries.  Following the latest Government advice, we are not arranging face-to-face appointments for the foreseeable future. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  Please read our information for customers and organisations

Our findings

We publish findings to share learning from complaints and inform improvement.

Investigation reports

In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online as an investigation report.

Decision reports

When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports.

Updated: December 19, 2018