Office closure

Please note that our office will be closed on Monday 20 September for the public holiday.  Complaints can still be submitted via our online form but these will not be received by us until we reopen at 10am on Tuesday 21 September.

 

COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

Our findings

We publish findings to share learning from complaints and inform improvement.

Investigation reports

In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online as an investigation report.

Decision reports

When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports.

Updated: December 19, 2018