Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Administration of applications Mr C asked for an independent review of the council’s decision about his community care grant. May 2020 Not upheld
Administration of applications Mr C asked for an independent review of the council’s decision. May 2020 Upheld
Meeting the need Ms C, a social worker, requested an independent review on behalf of her client (Mr A). April 2020 Upheld
Meeting the need Ms C asked for an independent review of the council’s decision. April 2020 Upheld
Where we have asked the council to reconsider the application Ms C applied for a community care grant for a number of household items. March 2020 Upheld
Where we have asked the council to reconsider the application Mr C applied for a crisis grant as he had received earnings which impacted on the amount of Universal Credit (UC) he received. March 2020 Upheld
Decision making with limited information Mr C applied for a community care grant for a number of household items. February 2020 Upheld
Decision making with limited information Ms C asked for an independent review of the council’s decision. February 2020 Upheld
Overarching principle being used as the reason for decline Mr C asked for an independent review of the council's decision January 2020 Upheld
Crisis grants that are not as a result of an unforeseen event Ms C asked for an independent review of the council's decision. January 2020 Upheld