Office closure

Please note that our office will be closed on Monday 20 September for the public holiday.  Applications can still be submitted via our online form but these will not be received by us until we reopen at 10am on Tuesday 21 September.

 

COVID-19 update

Please be aware that our office is currently not open to visitors and we are not arranging face-to-face appointments for the foreseeable future. We are still available for Scottish Welfare Fund related enquiries by telephone. We are also responding to emails; however, due to the impact on our staffing resources, our response times might be affected. Please read our information for customers and organisations

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Case summaries

Subject Month / Year Outcome
Priority assessments not taking into account circumstances C applied to us for an independent review of a community care grant application. August 2021 Upheld
Priority assessments not taking into account circumstances C asked for an independent review of the council's decision. August 2021 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. July 2021 Upheld
Self-Isolation Support Grant C applied for a self-isolation support grant via the Scottish Welfare Fund administered by their local council. July 2021 Upheld
Meeting the need C, a charity worker, had applied on A’s behalf to the council for a crisis grant in order to obtain food, gas and electricity for A’s family while they were waiting on their Universal Credit (UC) coming into payment. June 2021 Upheld
Meeting the need C had applied for living expenses as their partner had left them. June 2021 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for a number of household items. May 2021 Upheld
Exceptional pressure qualifying criterion C asked for an independent review of the council's decision. May 2021 Upheld
Decision making with limited information C requested an independent review of the council's decision on their crisis grant application. April 2021 Upheld
Decision making with limited information C asked for an independent review of the council’s decision. April 2021 Upheld