Case summaries

Easter office closure

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COVID-19 update

Please be aware that our office is currently not open to visitors and we are not arranging face-to-face appointments for the foreseeable future. We are still available for Scottish Welfare Fund related enquiries by telephone. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected. Please read our information for customers and organisations

Subject

Outcome

Keywords

Subject		Month / Year	Outcome
Where we have asked the council to reconsider the application	Ms C applied for a community care grant for a number of household items.	March 2020	Upheld
Where we have asked the council to reconsider the application	Mr C applied for a crisis grant as he had received earnings which impacted on the amount of Universal Credit (UC) he received.	March 2020	Upheld
Decision making with limited information	Mr C applied for a community care grant for a number of household items.	February 2020	Upheld
Decision making with limited information	Ms C asked for an independent review of the council’s decision.	February 2020	Upheld
Overarching principle being used as the reason for decline	Mr C asked for an independent review of the council's decision	January 2020	Upheld
Crisis grants that are not as a result of an unforeseen event	Ms C asked for an independent review of the council's decision.	January 2020	Upheld
Entitlement to SWF for people from abroad	Ms C asked for an independent review of the council’s decision.	December 2019	Upheld
Entitlement to SWF for people from abroad	Ms C applied for a crisis grant for assistance with living costs.	December 2019	Upheld
Poor signposting	Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant as he spent his Universal Credit payment taking his cat to the vet and had no money until his next payment of benefit.	November 2019	Not upheld
Poor signposting	Mr C asked for an independent review of the council’s decision. He had applied for a crisis grant for living expenses for his family.	November 2019	Not upheld