COVID-19 update

Please be aware that our office is currently not open to visitors and we are not arranging face-to-face appointments for the foreseeable future. We are still available for Scottish Welfare Fund related enquiries by telephone. We are also responding to emails; however, due to the impact on our staffing resources, our response times might be affected. Please read our information for customers and organisations

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Case summaries

Subject Month / Year Outcome
Ongoing feature of expenditure C requested an independent review of the council's decision on their crisis grant application. November 2021 Upheld
Exceptional circumstances for crisis grants C asked us to review the council's decision to reject their crisis grant application. November 2021 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund administered by their local council. October 2021 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. October 2021 Upheld
Decision making with limited information C, who works for a support and advice service, requested an independent review on behalf of their client (A). September 2021 Upheld
Decision making with limited information C asked for an independent review of the council’s decision. September 2021 Upheld
Priority assessments not taking into account circumstances C asked for an independent review of the council's decision. August 2021 Upheld
Priority assessments not taking into account circumstances C applied to us for an independent review of a community care grant application. August 2021 Upheld
Self-Isolation Support Grant C applied for a self-isolation support grant via the Scottish Welfare Fund administered by their local council. July 2021 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. July 2021 Upheld