Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Meeting the need Mr C applied for a crisis grant for food, living expenses and travel October 2018 Upheld
Change of circumstances within 28 days Mr C requested an independent review of the council's decision on his crisis grant application October 2018 Upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a replacement bed and sofa, carpets for her living room, window blinds, clothing and redecorating costs October 2018 Upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant having lost her purse while shopping October 2018 Upheld
Lost money Mr C applied for a crisis grant. He advised that he had lost his wallet containing £200.00 October 2018 Upheld
On-going feature of expenditure Mr C, a welfare rights officer applied on behalf a Mr A, a European Economic Area national whose benefits claim had been stopped due to a missed meeting September 2018 Upheld
Meeting the need Miss C applied for a crisis grant for living expenses after her tax credits were suspended and she had no money for food and living expenses September 2018 Upheld
Inconsistencies/ Reason to doubt Mr C applied for a crisis grant for living expenses after his employer terminated his employment while he was signed unfit to work, and awaiting the first payment benefit September 2018 Not upheld
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant. He had received a benefit payment but had used the majority of this payment giving money to his mother and buying clothes. September 2018 Upheld
Crisis grants that are not as a result of an unforeseen event Mr C asked the SPSO to review the council's decision to refuse him a crisis grant September 2018 Upheld