Scottish Public Services Ombudsman

Scottish Welfare Fund Independent Review

0800 014 7299

Case summaries

Subject Month / Year Outcome
Meeting the need Miss C applied for a crisis grant for living expenses after her tax credits were suspended and she had no money for food and living expenses September 2018 Upheld
Inconsistencies/ Reason to doubt Mr C applied for a crisis grant for living expenses after his employer terminated his employment while he was signed unfit to work, and awaiting the first payment benefit September 2018 Not upheld
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant. He had received a benefit payment but had used the majority of this payment giving money to his mother and buying clothes. September 2018 Upheld
Crisis grants that are not as a result of an unforeseen event Mr C asked the SPSO to review the council's decision to refuse him a crisis grant September 2018 Upheld
Priority washing machines for single people Mr C applied for a Community Care Grant for a washing machine August 2018 Upheld
Access to alternative support Mr C applied for a crisis grant for living expenses as he was waiting on the DWP updating his claim from a joint to a single claim August 2018 Not upheld
Crisis grants that are not as a result of an unforeseen event Mr C applied for a crisis grant as he had received his Personal Independence Payment (PIP) but had spent this August 2018 Upheld
Common medical conditions with respect to priority Ms C applied for a community care grant for a number of household items August 2018 Upheld
Meeting the need Miss C applied to the fund as she had experienced an infestation of bed bugs which had meant she had to remove a number of household items August 2018 Upheld
Change of circumstances within 28 days Ms C applied for a crisis grant as she had recently been made homeless and was sleeping rough August 2018 Upheld