Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202407399 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | November 2025 |
| 202410198 | Lothian NHS Board - Acute Services Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | November 2025 |
| 202411526 | A Dentist in the Lothian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | November 2025 |
| 202204222 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202301141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202303228 | Dumfries and Galloway Council | Policy / administration | Some upheld, recommendations | October 2025 |
| 202307184 | Falkirk Council | Repairs and maintenance | Some upheld, recommendations | October 2025 |
| 202311106 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202400810 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202401128 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |