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New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r

News and media

Media enquiries

Media enquiries to the SPSO communications team can be made by email or by phone: 0131 240 2990.

Latest news

Current complaint allocation time: 12 weeks Monday, April 28, 2025
Invitation to tender for website hosting and development services Monday, April 28, 2025
Customer Service Standards Survey Monday, April 14, 2025
Scottish Parliament nominates new Ombudsman Tuesday, April 1, 2025
Scottish Welfare Fund update - March 2025 Thursday, March 20, 2025

Updated: March 17, 2021