Office closure

Please note that our office will be closed on Monday 20 September for the public holiday.  Complaints can still be submitted via our online form but these will not be received by us until we reopen at 10am on Tuesday 21 September.

 

COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal.  Please read our information for customers and organisations

Making a complaint

Use this section to research how to complain about a public service, and how SPSO looks at complaints.

The downloadable information leaflets and fact sheets explain more about our service and typical subjects such as GPs, council tax and antisocial behaviour.

Ready to make a complaint? Start your complaint today using the secure online complaints form.

Updated: December 20, 2019