Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202309539 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202402498 | Grampian NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | September 2025 |
| 202404622 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2025 |
| 202404687 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202409557 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2025 |
| 202202757 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202304529 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | August 2025 |
| 202305315 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202308943 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202309879 | Forth Valley NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |