Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004145 The City of Edinburgh Council property management; complaints handling Not upheld, no recommendations June 2011
201004170 A medical practice, Greater Glasgow and Clyde NHS Board appointments; staff attitude Complaint withdrawn June 2011
201004174 Scottish Prison Service prisoner progression Not upheld, no recommendations June 2011
201004313 Dumfries and Galloway Council social work; needs assessment Not upheld, no recommendations June 2011
201004317 West Lothian Council housing; improvements by tenants Not upheld, no recommendations June 2011
201004419 Scottish Prison Service security; control and progression; substance testing Not upheld, no recommendations June 2011
201004451 Greater Glasgow and Clyde NHS Board policy/administration; waiting lists; appointments Resolved, action taken by body to remedy June 2011
201004486 Scottish Prison Service policy/administration; access to information Upheld, recommendations June 2011
201004487 Scottish Prison Service access to behaviour related programmes Not upheld, no recommendations June 2011
201004601 North Lanarkshire Council planning; delay Upheld, action taken by body to remedy, no recommendations June 2011