Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202303409 | West Dunbartonshire Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2025 |
| 202305278 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202307865 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2025 |
| 202308827 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202309086 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202309340 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, no recommendations | June 2025 |
| 202310053 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2025 |
| 202310572 | Fife Council | Primary School | Upheld, recommendations | June 2025 |
| 202311445 | Everflow Ltd | Charging method / calculation | Upheld, recommendations | June 2025 |
| 202311539 | Dumfries and Galloway Council | Child protection | Resolved, no recommendations | June 2025 |