Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202209886 | Aberdeen City Council | Primary School | Upheld, recommendations | November 2024 |
| 202210928 | Glasgow City Health and Social Care Partnership | Complaints handling | Upheld, recommendations | November 2024 |
| 202300714 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202301101 | Dumfries and Galloway NHS Board | Nurses / nursing care | Upheld, recommendations | November 2024 |
| 202301420 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2024 |
| 202301503 | Argyll and Bute Health and Social Care Partnership | Child services and family support | Upheld, recommendations | November 2024 |
| 202301629 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | November 2024 |
| 202301731 | Forth Valley NHS Board | Nurses / nursing care | Some upheld, recommendations | November 2024 |
| 202302196 | Orkney NHS Board | Continuing care | Some upheld, recommendations | November 2024 |
| 202302815 | East Dunbartonshire Council | Child services and family support | Upheld, recommendations | November 2024 |