Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202207277 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations December 2023
202208600 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations December 2023
202209839 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations December 2023
202004443 North Lanarkshire Council School Transport Not upheld, no recommendations November 2023
202008175 Fife Council Policy / administration Not upheld, no recommendations November 2023
202008323 Lothian NHS Board - Acute Division Communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2023
202101726 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations November 2023
202102710 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations November 2023
202102766 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations November 2023
202103225 Glasgow City Health and Social Care Partnership Carer's assessments Upheld, recommendations November 2023