Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304806 | Scottish Prison Service | accommodation (including cell amenities and location); complaints handling | Some upheld, recommendations | June 2014 |
| 201304881 | Western Isles NHS Board | complaints handling | Not upheld, no recommendations | June 2014 |
| 201304980 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | June 2014 |
| 201305083 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2014 |
| 201305136 | Scottish Water | disputed cost to repair sewer / drain | June 2014 | |
| 201305146 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |
| 201305323 | Highland NHS Board | loss of deceased person's property | Upheld, recommendations | June 2014 |
| 201305352 | Scottish Prison Service | removal from association/segregation | Not upheld, no recommendations | June 2014 |
| 201305369 | Thenue Housing | neighbour disputes and anti-social behaviour | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201305540 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |