Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300094 | Aberdeenshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | December 2013 |
| 201300103 | Scottish Prison Service | clothing | Not upheld, recommendations | December 2013 |
| 201300114 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2013 |
| 201300155 | Lothian NHS Board | complaints handling | Not upheld, recommendations | December 2013 |
| 201300160 | Business Stream | charging method / calculation | Upheld, recommendations | December 2013 |
| 201300186 | The City of Edinburgh Council | council tax | Not upheld, no recommendations | December 2013 |
| 201300193 | Argyll and Bute Council | housing statutory repair notices | Some upheld, recommendations | December 2013 |
| 201300219 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201300251 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | December 2013 |
| 201300258 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | December 2013 |