Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100497 | Dumfries and Galloway Council | policy/administration | Some upheld, recommendations | November 2013 |
| 201102334 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2013 |
| 201103811 | South Lanarkshire Council | homeless person issues | Upheld, no recommendations | November 2013 |
| 201200273 | Lothian NHS Board | admission, discharge & transfer procedures | Upheld, recommendations | November 2013 |
| 201200945 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | November 2013 |
| 201201202 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2013 |
| 201202393 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2013 |
| 201202598 | Aberdeenshire Council | zoning of local authorities, planning blight, flood prevention | Not upheld, no recommendations | November 2013 |
| 201202850 | Business Stream | leakage | Not upheld, no recommendations | November 2013 |
| 201203102 | Dumfries and Galloway Council | complaints handling | Upheld, recommendations | November 2013 |