Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206649 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202209504 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202210537 | Renfrewshire Council | Handling of application (complaints by opponents) | Upheld, recommendations | August 2024 |
| 202301380 | The City of Edinburgh Council | Adoption / Fostering | Some upheld, recommendations | August 2024 |
| 202303636 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202303701 | West Lothian Council | Applications / allocations / transfers / exchanges | Upheld, recommendations | August 2024 |
| 202307220 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2024 |
| 202106315 | Western Isles NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2024 |
| 202106577 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | July 2024 |
| 202108359 | West Lothian Council | Kinship care | Upheld, recommendations | July 2024 |