Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202106027 | Aberdeen City Council | Handling of application (complaints by opponents) | Upheld, recommendations | June 2024 |
| 202108765 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202201541 | South Ayrshire Council | Adoption / Fostering | Some upheld, recommendations | June 2024 |
| 202201594 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2024 |
| 202206587 | A Medical Pratice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202207983 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2024 |
| 202207990 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202210917 | The City of Edinburgh Council | Child protection | Upheld, recommendations | June 2024 |
| 202301048 | East Ayrshire Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | June 2024 |
| 202106200 | North Lanarkshire Council | Kinship care | Resolved, no recommendations | May 2024 |