Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202108871 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202110015 | Aberdeenshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | May 2024 |
| 202110511 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2024 |
| 202110569 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202110880 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202201457 | University of Glasgow | Policy / administration | Some upheld, recommendations | May 2024 |
| 202201665 | Argyll and Bute Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | May 2024 |
| 202203142 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2024 |
| 202203153 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2024 |
| 202203466 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2024 |