Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100277 | Highland NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | January 2012 |
| 201100346 | The City of Edinburgh Council | Policy/administration | Some upheld, recommendations | January 2012 |
| 201100349 | A Dental Practice, Greater Glasgow and Clyde NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2012 |
| 201100515 | Knowes Housing Association Ltd | Repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | January 2012 |
| 201100537 | Glasgow City Council | Private sector grants and loans, house condition surveys | Some upheld, action taken by body to remedy, no recommendations | January 2012 |
| 201100538 | The City of Edinburgh Council | Council Tax (incl Community Charge) | Not upheld, no recommendations | January 2012 |
| 201100550 | West Lothian Council | Finance - tenancy charges | Some upheld, recommendations | January 2012 |
| 201100662 | Care Inspectorate (SCSWIS) | Policy/administration | Not upheld, no recommendations | January 2012 |
| 201100710 | University of Glasgow | Policy/administration | Not upheld, no recommendations | January 2012 |
| 201100716 | Lothian NHS Board | Appointments/Admissions (delay, cancellation, waiting lists) | Some upheld, no recommendations | January 2012 |