Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100726 Borders NHS Board Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations January 2012
201100784 A Medical Practice, Highland NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations January 2012
201100807 Scottish Prison Service Personal Property Not upheld, recommendations January 2012
201100847 A Medical Practice, Forth Valley NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100886 Perth and Kinross Council Policy/administration Some upheld, action taken by body to remedy, recommendations January 2012
201100948 Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201100962 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101077 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Upheld, recommendations January 2012
201101105 The City of Edinburgh Council Parks, outdoor centres and facilities Not upheld, no recommendations January 2012
201101109 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012