Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101161 Lothian NHS Board - University Hospitals Division Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2012
201101244 South Ayrshire Council Homeless person issues Not upheld, no recommendations January 2012
201101309 A Medical Practice, Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101517 Tayside NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations January 2012
201101695 A Medical Practice, Lothian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101922 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, no recommendations January 2012
201102183 Strathclyde Partnership for Transport Policy/administration Not upheld, no recommendations January 2012
201102206 Scottish Prison Service Orderly room hearing Not upheld, no recommendations January 2012
201102219 A Dental Practice, Tayside NHS Board Policy/administration Not upheld, no recommendations January 2012
201102318 Scottish Ambulance Service Communication, staff attitude, dignity, confidentiality Upheld, recommendations January 2012