Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102356 A Medical Practice, Highland NHS Board Clinical treatment / Diagnosis Upheld, recommendations January 2012
201102482 North Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations January 2012
201000660 East Ayrshire Council complaints handling (including social work complaints procedures) Upheld, recommendations December 2011
201003830 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations December 2011
201003968 Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201003970 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations December 2011
201004012 Greater Glasgow and Clyde NHS Board communication, staff attitude, dignity, confidentiality Some upheld, action taken by body to remedy, no recommendations December 2011
201004752 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations December 2011
201004882 A Medical Practice, Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201004949 Stevenson College admissions Not upheld, action taken by body to remedy, no recommendations December 2011