Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202306923 | A Medical Practice in the Ayrshire & Arran Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202306996 | Highland NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | March 2026 |
| 202309740 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, no recommendations | March 2026 |
| 202311004 | A Medical Practice in the Highland Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202400402 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2026 |
| 202408417 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202500492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | March 2026 |
| 202501264 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202501408 | Albyn Housing Society Ltd | Neighbour disputes and anti-social behaviour | Resolved, no recommendations | March 2026 |
| 202304648 | Dumfries and Galloway NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2026 |