Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202000786 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 202001129 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2021 |
| 202001856 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2021 |
| 201805314 | Aberdeenshire Council | aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 | Upheld, recommendations | January 2021 |
| 201809801 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2021 |
| 201809826 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 201810255 | The Highland Council | policy / administration | Not upheld, no recommendations | January 2021 |
| 201810906 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2021 |
| 201900614 | University of Glasgow | special needs - assessment and provision | Upheld, recommendations | January 2021 |
| 201901409 | Midlothian Council | claims for damage / injury / loss | Some upheld, recommendations | January 2021 |