Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201901683 | Angus Council | child services and family support | Upheld, recommendations | January 2021 |
| 201902016 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902201 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902383 | East Lothian Council | policy / administration | Upheld, recommendations | January 2021 |
| 201902575 | Highland NHS Board | continuing care | Some upheld, recommendations | January 2021 |
| 201902736 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 201902748 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903199 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903410 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201906595 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |