| 201800650           | 
                                                                                        North Lanarkshire Health and Social Care Partnership           | 
                                                                                        home helps / concessions / grants / charges for services           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201800693           | 
                                                                                        Scottish Prison Service           | 
                                                                                        admission / searching / removal of visitors           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201800972           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        nurses / nursing care           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201800997           | 
                                                                                        Western Isles NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201801358           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        neighbour disputes and anti-social behaviour           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201801606           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201801666           | 
                                                                                        Highland NHS Board           | 
                                                                                        appointments / admissions (delay / cancellation / waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201801850           | 
                                                                                        Scottish Prison Service           | 
                                                                                        personal property           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201801854           | 
                                                                                        University of the West of Scotland           | 
                                                                                        policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2018           | 
              
          
                                                                                        | 201802106           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2018           |