Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202106438 | Glasgow City Health and Social Care Partnership | Nurses / Nursing Care | Some upheld, recommendations | September 2023 |
| 202107863 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2023 |
| 202109366 | West Dunbartonshire Council | Secondary School | Upheld, recommendations | September 2023 |
| 202111356 | North Lanarkshire Council | Assessments / self-directed support | Not upheld, no recommendations | September 2023 |
| 202111903 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2023 |
| 202201952 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2023 |
| 202203748 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2023 |
| 202204863 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2023 |
| 202207345 | The City of Edinburgh Council | Repairs and maintenance | Upheld, recommendations | September 2023 |
| 202000192 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |