Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202110970 | Perth and Kinross Council | Assessments / self-directed support | Upheld, recommendations | August 2023 |
| 202200038 | A Medical Practice in the Forth Valley NHS Board area | Complaints handling | Upheld, recommendations | August 2023 |
| 202200345 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202201207 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202204333 | Dundee City Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | August 2023 |
| 202204879 | The City of Edinburgh Council | Primary School | Not upheld, no recommendations | August 2023 |
| 202205600 | Greater Glasgow and Clyde NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202102318 | Fife Council | Primary School | Upheld, recommendations | July 2023 |
| 202104143 | Western Isles NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202104299 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |