Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202106371 | Lanarkshire NHS Board | Hygiene / cleanliness / infection control | Some upheld, recommendations | July 2023 |
| 202106700 | Clackmannanshire Council | Policy / administration | Upheld, recommendations | July 2023 |
| 202107648 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Upheld, recommendations | July 2023 |
| 202108771 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108773 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108962 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108990 | Aberdeenshire Council | Child services and family support | Upheld, recommendations | July 2023 |
| 202109163 | Aberdeenshire Council | Secondary School | Some upheld, no recommendations | July 2023 |
| 202110238 | South Lanarkshire Council | Repairs and maintenance | Some upheld, recommendations | July 2023 |
| 202110464 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |