Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202111128 | The City of Edinburgh Council | Council Tax | Upheld, recommendations | July 2023 |
| 202111811 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202112026 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202203211 | Borders NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | July 2023 |
| 202007141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202007948 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202100728 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202101546 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Complaints handling | Some upheld, recommendations | June 2023 |
| 202104070 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202104211 | Lothian NHS Board - Royal Edinburgh and Associated Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |