Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202201211 | University of Edinburgh | Complaints handling | Upheld, recommendations | June 2023 |
| 202203947 | Renfrewshire Council | Kinship care | Resolved, no recommendations | June 2023 |
| 201909851 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2023 |
| 202002441 | Scottish Borders Council | Policy / administration | Not upheld, no recommendations | May 2023 |
| 202003174 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202006731 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202006744 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2023 |
| 202008878 | Lothian NHS Board - Acute Division | Nurses / nursing care | Some upheld, recommendations | May 2023 |
| 202008887 | Aberdeenshire Council | Complaints handling | Not upheld, no recommendations | May 2023 |
| 202100607 | A Medical Practice in the Western Isles NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2023 |