Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202102472 Stirling Council Education/Primary School Upheld, recommendations April 2023
202102676 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations April 2023
202103830 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations April 2023
202107843 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations April 2023
202110925 A Medical Practice in the Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, no recommendations April 2023
202111275 Highland NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2023
202202672 A Medical Practice in the Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations April 2023
201810361 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations March 2023
201900901 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2023
201900986 Falkirk Council Child services and family support Upheld, recommendations March 2023