Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201911193 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2023
202007741 North Ayrshire Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2023
202101009 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2023
202101331 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2023
202101632 Business Stream Incorrect billing Resolved, no recommendations March 2023
202101722 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations March 2023
202102608 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Upheld, recommendations March 2023
202105110 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2023
202106072 A Medical Practice in the Grampian NHS Board area Clinical treatment / diagnosis Upheld, recommendations March 2023
202106164 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Resolved, no recommendations March 2023