Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202006353 | A Medical Pracitce the Highland NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202006891 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202007523 | Aberdeenshire Council | Handling of application (complaints by opponents) | Upheld, recommendations | December 2022 |
| 202008527 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2022 |
| 202008806 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | December 2022 |
| 202009234 | Fife NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | December 2022 |
| 202100803 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202100828 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2022 |
| 202100914 | A Dental Practice in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | December 2022 |
| 202101005 | Stirling Council | Child protection | Some upheld, recommendations | December 2022 |