Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202102737 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Upheld, no recommendations December 2022
202103490 Fife Health and Social Care Partnership Assessments / self-directed support Some upheld, recommendations December 2022
201907667 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations November 2022
202001722 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations November 2022
202002728 Crown Office and Procurator Fiscal Service Other Upheld, recommendations November 2022
202004419 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations November 2022
202005040 Scottish Environment Protection Agency Policy / administration Upheld, recommendations November 2022
202005809 Edinburgh Health and Social Care Partnership Clinical treatment / Diagnosis Upheld, recommendations November 2022
202007052 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations November 2022
202009025 North Ayrshire Health and Social Care Partnership Child services and family support Upheld, recommendations November 2022