Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805543 Fife NHS Board Clinical treatment / diagnosis Some upheld, recommendations October 2022
201901131 Water Plus Select Ltd Complaints handling Resolved, no recommendations October 2022
201904027 East Dunbartonshire Council Policy / administration Some upheld, recommendations October 2022
201909298 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2022
202000443 Fife Council Child services and family support Upheld, recommendations October 2022
202001408 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations October 2022
202002811 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2022
202002975 East Dunbartonshire Council Policy / administration Upheld, recommendations October 2022
202003428 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations October 2022
202003481 Scottish Borders Council Assessments / self-directed support Some upheld, recommendations October 2022