Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003881 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202004184 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202007694 | Perth and Kinross Council | Standard of care | Not upheld, recommendations | October 2022 |
| 202007700 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2022 |
| 202100071 | Dumfries and Galloway Council | Handling of application (complaints by opponents) | Some upheld, recommendations | October 2022 |
| 202101569 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 202103742 | Milnbank Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | October 2022 |
| 202110356 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2022 |
| 201900994 | A Dentist in the Highland NHS Board area | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2022 |
| 201902230 | Highland NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2022 |