Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201911240 | East Renfrewshire Council | Handling of application (complaints by opponents) | Some upheld, recommendations | September 2022 |
| 202001300 | Scottish Prison Service | Personal property | Some upheld, recommendations | September 2022 |
| 202004290 | Aberdeen City Council | Child services and family support | Some upheld, recommendations | September 2022 |
| 202004351 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2022 |
| 202006807 | Scottish Prison Service | Policy / administration | Some upheld, no recommendations | September 2022 |
| 202007160 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2022 |
| 202009078 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2022 |
| 202101651 | Highland NHS Board | Adult Social Work Services (Highland NHS Only) | Some upheld, recommendations | September 2022 |
| 201905893 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | August 2022 |
| 202004331 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2022 |