Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202005176 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202005405 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2022
202005563 Grampian NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202006236 Scottish Ambulance Service Clinical treatment / Diagnosis Not upheld, no recommendations August 2022
202006396 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2022
202006668 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2022
202101210 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations August 2022
202101301 Aberdeen City Health and Social Care Partnership Admission / discharge / transfer procedures Upheld, recommendations August 2022
202101690 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations August 2022
202102246 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2022