Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202004993 | West Lothian Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | April 2022 |
| 202005289 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2022 |
| 202005987 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | April 2022 |
| 202009052 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2022 |
| 201907009 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2022 |
| 201908605 | Glasgow City Health and Social Care Partnership | Child services and family support | Upheld, recommendations | March 2022 |
| 201910071 | Crown Office and Procurator Fiscal Service | Policy / administration | Some upheld, recommendations | March 2022 |
| 201910087 | Renfrewshire Council | Handling of application (complaints by opponents) | Upheld, recommendations | March 2022 |
| 201910373 | Stirling Council | Primary School | Some upheld, recommendations | March 2022 |
| 201910514 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2022 |