Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900160 Dundee Health and Social Care Partnership Communication / staff attitude Some upheld, recommendations February 2022
201905460 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022
201909959 Aberdeenshire Council Policy / administration Some upheld, recommendations February 2022
201909975 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations February 2022
201910513 Borders NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022
201910934 Lanarkshire NHS Board Admission / discharge / transfer procedures Upheld, recommendations February 2022
201911484 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202000742 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202003095 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202004502 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations February 2022