Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202103008 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202103259 Dumfries and Galloway NHS Board Admission / discharge / transfer procedures Upheld, recommendations February 2022
202103331 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202104233 Scottish Ambulance Service Clinical treatment / Diagnosis Not upheld, no recommendations February 2022
201903631 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations January 2022
201904243 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations January 2022
201905172 Greater Glasgow and Clyde NHS Board - Acute Services Division Complaints handling Some upheld, recommendations January 2022
201905833 A Dentist in the Lanarkshire NHS Board area Clinical treatment / Diagnosis Upheld, recommendations January 2022
201906029 A Dental Practice in the Grampian NHS Board area Clinical treatment / Diagnosis Upheld, recommendations January 2022
201907867 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations January 2022