Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103017 | Aberdeen City Council | building warrants: certificates of completion/habitation | Not upheld, no recommendations | May 2012 |
| 201103131 | South Lanarkshire Council | Neighbour disputes and antisocial behaviour | Not upheld, no recommendations | May 2012 |
| 201103133 | The City of Edinburgh Council | parks, outdoor centres and facilities | Some upheld, recommendations | May 2012 |
| 201103157 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | No decision reached | May 2012 |
| 201103230 | South Lanarkshire Council | road authority as developer, road alterations | Not upheld, no recommendations | May 2012 |
| 201103341 | Scottish Prison Service | visits | Not upheld, no recommendations | May 2012 |
| 201103381 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2012 |
| 201103489 | Scottish Ambulance Service | incident reporting; complaints handling | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201103542 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201103561 | Scottish Qualifications Authority | policy/administration | Not upheld, no recommendations | May 2012 |