Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005361 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2021 |
| 202007046 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2021 |
| 202103401 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2021 |
| 201806699 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 201808786 | Forth Valley NHS Board | policy / administration | Upheld, recommendations | November 2021 |
| 201809719 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 201904916 | Angus Health and Social Care Partnership | adult support and protection / adults with incapacity | Not upheld, no recommendations | November 2021 |
| 201906227 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 201908887 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2021 |
| 201909530 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |