Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005072 Lanarkshire NHS Board clinical treatment;diagnosis Upheld, recommendations December 2011
201005382 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations December 2011
201100068 Lothian NHS Board clinical treatment;diagnosis Not upheld, no recommendations December 2011
201100184 Edinburgh Napier University complaints handling No decision reached December 2011
201100264 Lothian NHS Board - Acute Division clinical treatment;diagnosis Some upheld, recommendations December 2011
201100324 Grampian NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100365 South Lanarkshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, recommendations December 2011
201100446 A Medical Practice, Tayside NHS Board clinical treatment; diagnosis Not upheld, recommendations December 2011
201100459 The City of Edinburgh Council building standards Not upheld, no recommendations December 2011
201100466 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, no recommendations December 2011