Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101095 A Dental Practice, Highland NHS Board clinical treatment; diagnosis Upheld, recommendations December 2011
201101136 Scottish Prison Service legal correspondence Some upheld, no recommendations December 2011
201101176 The City of Edinburgh Council not upheld, recommendationsadvertisement of proposals: notification and hearing of objections Not upheld, recommendations December 2011
201101182 Scottish Prison Service work (in prison) Not upheld, no recommendations December 2011
201101260 South Lanarkshire Council burial grounds; crematoria Not upheld, no recommendations December 2011
201101336 Scottish Prison Service hygiene Not upheld, no recommendations December 2011
201101358 University of Aberdeen academic appeal; exam results; degree classification Upheld, action taken by body to remedy, no recommendations December 2011
201101364 Scottish Prison Service policy/administration Not upheld, no recommendations December 2011
201101385 University of Aberdeen academic appeal; exam results; degree classification Not upheld, recommendations December 2011
201101436 The City of Edinburgh Council council tax, complaints handling Upheld, recommendations December 2011