Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005312 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations November 2011
201005329 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis, Communication Some upheld, action taken by body to remedy, no recommendations November 2011
201100069 Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations November 2011
201100411 The City of Edinburgh Council Complaints handling No decision reached November 2011
201100439 Scottish Prison Service Complaints Handling Some upheld, action taken by body to remedy, no recommendations November 2011
201100765 A Dental Practice, Lothian NHS Board Clinical treatment / Diagnosis Upheld, no recommendations November 2011
201100893 Scottish Prison Service Complaints Handling Not upheld, no recommendations November 2011
201100947 Scottish Prison Service Home Detention Curfew Not upheld, no recommendations November 2011
201101010 Scottish Prison Service Progression Not upheld, no recommendations November 2011
201101066 A Medical Practice, Grampian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011